Terms of Service

Last Updated: Oct 30th, 2026.

Online-Post.ca is a service provided by Davette (Business Number: 79277 2238, BC PST: PST-1498-6273), a sole proprietorship registered in British Columbia, Canada.

1. Acceptance of Terms

By accessing or using Online-Post.ca (the "Service"), operated by Davette ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). You accept these Terms when you agree to them while placing an order or creating an account. If you do not agree to these Terms, you must not use our Service. These Terms constitute a legally binding agreement between you and the sole proprietor of Davette, carrying on business as Davette and as Online-Post.ca. Please read them carefully before creating an account or placing an order.

If you use the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" refers to both you individually and that entity, and the entity is bound by these Terms.

You must be at least 18 years of age or the age of majority in your province or territory of residence to use this Service.

Your rights as a consumer. Guest orders are open to consumers. Registered accounts are offered for business use only, as described in Section 3. If you use the Service as a consumer, for personal, family or household purposes, the consumer protection laws of your province or territory may give you rights that cannot be waived or limited by contract. Nothing in these Terms limits those rights. Where a provision applies "to the extent permitted by law", it does not apply to you if your local law does not permit it. Provisions marked "Quebec consumers" tell you where Quebec law changes how these Terms apply to you.

2. Service Description

Online-Post.ca provides an online platform for sending physical letters from Canada to destinations in Canada, the United States, and internationally. We print, fold, envelope, and mail your letters through external postal providers (such as Canada Post and, for destinations outside Canada, Canada Post's international postal partners) on your behalf. You can order as a guest or, for business use, through an Organization account that includes a dashboard for placing and tracking orders, managing billing, and downloading invoices and receipts.

Available options, such as colour or double-sided printing, envelope size, registered or express delivery, and signature on delivery, depend on the destination and the number of pages, and are shown before you order. Unless you add the paid "remove branding" option, envelopes include Online-Post.ca branding.

We may also provide letter templates designed to assist you with common correspondence needs. These templates are provided "as is" for your convenience. We do not guarantee the accuracy, completeness, or suitability of any template for your specific situation. You are solely responsible for reviewing, customizing, and verifying the content of any template before submission.

When using our templates and services, we send the letter on your behalf. However, we cannot guarantee any specific outcome, as this depends on the recipient's own policies, procedures, and discretion. We are not responsible for any consequences arising from the use of our templates or the recipient's response (or lack thereof) to your letter.

Online-Post.ca is a technical service provider and is not a law firm. The templates provided are for informational purposes only and do not constitute legal advice. Your use of the Service or templates does not create a solicitor-client relationship between you and Davette. We strongly recommend consulting with a legal professional for matters involving legal rights or obligations.

Certain features of the Service, including the account dashboard, are offered in beta and are currently available by invitation only. Beta features are provided for evaluation, may change or be withdrawn at any time, and are provided without any warranty, to the extent permitted by law.

3. Accounts and Organizations

You may use the Service either as a guest, on a per-order basis, or through a registered account. Registered accounts are currently available by invitation only. Every registered account belongs to at least one organization ("Organization"), and a user can belong to, and switch between, several Organizations.

Business use only. Registered accounts, including the dashboard and prepaid Credits, are offered only for business use: to companies, sole proprietors and self-employed professionals acting in the course of their business, non-profit organizations, and public bodies. They are not offered to consumers for personal, family or household purposes. When you create or join an Organization, you confirm that you will use it for business purposes. To send personal letters, order as a guest. We may close an Organization that is used mainly for personal purposes, and its unused Credit balance is then refunded as described in Section 10.

The person who creates an Organization, or whom we invite to set it up, becomes its administrator ("Administrator"). Administrators may invite other users to the Organization ("Members"), assign or change roles, and remove Members. Only Administrators can manage the Organization's saved payment methods, billing and return addresses, billing email, prepaid credit balance, and automatic reload settings. Members can view these settings but cannot change them. Members can leave an Organization at any time from their account settings. An Administrator can close the Organization's account by contacting us.

When you register, you agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at contact@online-post.ca if you suspect any unauthorized access to or use of your account.

4. Authorized Users and Organization Responsibility

By creating an Organization and adding Members to it, the Administrator and the Organization authorize each Member to use the Service on the Organization's behalf. This authorization includes placing orders that are charged to the Organization's saved payment method or deducted from the Organization's prepaid credit balance, without any further approval step.

The Organization and its Administrators acknowledge and agree that:

Every order placed by a Member through the Organization's account is deemed authorized by the Organization, and the Organization is responsible and liable for it, including its content, its recipient, and all resulting fees, charges, and taxes.
The Organization is responsible for all activity occurring through its account, including activity by Members, by former Members whose access has not yet been removed, and by any person using a Member's credentials.
The Service does not provide per-Member spending limits, order approval workflows, or order notifications to Administrators. Order confirmations and mailing notices are sent to the Member who placed the order. Controlling who has access to the Organization's account, and what they do with it, is entirely the Organization's responsibility.
Adding a Member gives that Member visibility into the Organization's order history, including recipient names and addresses, order documents while they remain available, and billing information, such as invoices, receipts, credit activity, and the brand, last four digits and expiry date of saved cards. The Organization is responsible for ensuring this visibility is appropriate for each Member it adds.
Removing a Member takes effect when the removal is processed through the account. The Organization remains responsible for all orders placed and charges incurred before a Member's removal takes effect.
A violation of these Terms by a Member is a violation by the Organization. The Organization is responsible for ensuring that all of its Members comply with these Terms.

5. Order Submission, Modifications and Cancellations

Before you submit an order, the Service shows a summary of your letter, recipient, options, price and taxes so that you can correct any errors. Once an order is submitted, it is considered final. You are responsible for reviewing all information, including letter content and recipient address, before completing your order.

As a limited exception, an order paid with prepaid credit may be cancelled through the account dashboard by the Member who placed it or by an Administrator, but only while the order is still in "Placed" status and processing has not begun. When such a cancellation is accepted, the amount of the order, including taxes, is refunded to the Organization's prepaid credit balance. It is not refunded to a card or any other payment method. Orders paid by card, and any order that has entered processing, cannot be modified or cancelled by you.

We may cancel an order before it is mailed, including after processing has begun, if it cannot be printed or mailed as ordered, if we reject it under Section 6, or if it breaches these Terms. If we cancel an order, we refund it as described in Section 11.

We will send your letter to the address you provide. We are not responsible for any errors in the recipient's name, address, or any other information you supply. Please verify all details carefully before submitting your order.

6. Content Review and Rejection

All letters submitted through our Service may be reviewed by our team before processing. We reserve the right, at our sole discretion, to reject any order that contains content we deem inappropriate, illegal, defamatory, harassing, threatening, or otherwise objectionable.

The criteria for rejection are determined solely by Online-Post.ca. We exercise this right reasonably and in good faith, and we will tell you if we reject your order. If we reject your order, we cancel it and refund it in full: to your original payment method if the order was paid by card, or to your Organization's prepaid credit balance if the order was paid with prepaid credit.

Our right to review or reject content does not create any obligation to do so, and does not transfer to us any responsibility for the content of your letters. You remain solely responsible for everything you send through the Service, whether or not we reviewed it.

7. User Responsibilities

By using our Service, you agree to:

Provide accurate and complete sender and recipient information
Use your own name and address (or, for Organization accounts, your Organization's name and address) as the sender and return address of your letters
Not use our Service for any illegal, fraudulent, harassing, defamatory, or threatening purposes
Not send content that violates any applicable federal, provincial, or local laws or regulations, or, for letters sent outside Canada, the laws of the destination country
Not impersonate any person or entity or misrepresent your affiliation with any person or entity
Not interfere with the Service, attempt to access other users' accounts or data, upload malicious files, or copy, scrape, or reverse-engineer the Service
Pay all applicable fees for the services you order in Canadian dollars
Review and verify all letter content and recipient information before submitting an order
Acknowledge that your letter content may be reviewed by our team members and refrain from including any images, text, or sensitive information that you do not wish to be seen or read by third parties
Keep your account credentials confidential and, for Organizations, add as Members only persons authorized to place orders and spend the Organization's funds
You warrant that the content of your mail complies with the Canada Post Corporation Act and the Non-mailable Matter Regulations, and, for international destinations, with the applicable postal regulations and customs requirements of the destination country. You agree not to use the service to send 'Non-mailable matter,' which includes but is not limited to anything that is obscene, consists of sexually explicit material, or is related to fraudulent schemes
You warrant that you have the legal right to send the content you submit and that its sending does not infringe the rights of any third party
Acknowledge that for registered or tracked services, proof of mailing or delivery is provided by the external postal provider (e.g., Canada Post) and is subject to their records and policies, not our own internal records of delivery.

8. Delivery Times and Limitations

We aim to print your letter and hand it to Canada Post within 2 business days after you place your order. Where tracking is available, the tracking number is added to your order after your letter is mailed.

All delivery timeframes referenced on our website are estimates only, expressed in business days (Monday to Friday, excluding statutory holidays), and are not guaranteed. Delivery times do not include processing time and may vary depending on the destination. Delivery to destinations outside Canada may involve additional delays caused by the destination country's postal service or customs processes.

Actual delivery depends on external postal providers (such as Canada Post and its international postal partners) and factors beyond our control. We are not responsible for delays in the delivery of your letter caused by postal services, customs processing, weather conditions, labour disruptions, incorrect addresses provided by you, or other causes beyond our reasonable control.

9. Payment Terms

All payments are processed securely through Stripe, a third-party payment processor. Your credit card or payment information is transmitted directly to Stripe and is not stored on our servers. We keep only the card brand, last four digits and expiry date, to show which card is on file. By making a payment, you agree to Stripe's terms of service and privacy policy.

All prices are displayed in Canadian dollars and include all mandatory fees other than taxes. Taxes are calculated and added at the time each order is placed, based on the billing address or postal code you provide. Guest orders are charged at standard prices and may accept promotional codes, subject to their stated conditions. We may change our prices at any time. A price change applies only to orders placed after it takes effect. It never applies to orders already submitted and does not change the dollar value of Credits already purchased.

9.1 Saved Payment Methods

Administrators may save one or more payment methods to the Organization's account for future use. Saved payment methods belong to the Organization, not to the individual Administrator who added them. By saving a payment method, the Administrator confirms that they are authorized to use it for the Organization's purchases and authorizes us, through our payment processor, to charge it as described in these Terms and in the authorization presented when the payment method is saved. Removing a saved payment method ends this authorization for future charges. If it was the payment method used for automatic reload, automatic reload is turned off.

9.2 Authorization to Charge

The Organization authorizes us to charge, without further confirmation at the time of each charge:

Its default saved payment method, for the full amount, including taxes, of each order placed by any Member when the Organization is on pay-per-order billing
The saved payment method selected for automatic reload, for automatic reload charges as described in Section 10, when automatic reload has been enabled by an Administrator

These charges may occur when no user is present in the session. If the charge for an order fails, the order is not placed and nothing is charged. Cards that require additional authentication for each payment may not work for pay-per-order billing. If an automatic reload charge fails, we notify the Organization's Administrators as described in Section 10.

10. Prepaid Credits

The Service offers a prepaid credit balance ("Credits") that Organizations can fund in advance and spend on orders. Before the first purchase of Credits, and again whenever the credit terms change, an Administrator must accept the credit terms shown in the Service.

Ownership. Credits belong to the Organization and are shared across all of its Members. Credits are not tied to the individual user who purchased them.
Purchase. Only Administrators can add Credits, by card, in amounts from $10 to $2,000 per purchase. Amounts paid are credited to the balance in full, in Canadian dollars. Applicable taxes are charged when Credits are spent on an order, not when Credits are purchased.
No expiry and no fees. Credits do not expire, and we charge no fees to hold or use them. Administrators and Members can check the balance and all credit activity at any time in the dashboard.
Refunds. Credits are not refundable and cannot be exchanged for cash, including when an Organization closes its account, except in the cases below or where the law requires otherwise. Credits do not expire and an open account costs nothing, so an unused balance stays available for later orders. We refund the unused Credit balance, less any amounts owed to us, within 30 days if we close the Organization's account or stop offering the Service, if you close the account because of a material change to these Terms as described in Section 20, or if the Credits were bought under earlier credit terms that promised a refund when the account closes. We may hold back an amount under a pending card dispute until the dispute is resolved. Refunds of Credits go back to the card that paid for them, starting with the most recent purchase, and never to another person or account. If that card can no longer receive a refund, we pay the Organization another way after confirming its identity. Credits we add free of charge, such as goodwill credits, are not refunded and count as spent before paid Credits. Refunds arising from order cancellations or rejections of orders paid with Credits are issued back to the Credit balance, not to a card or bank account.
Non-transferable. Credits cannot be transferred to another Organization, account, or person.
Not a bank account. Credits are a prepayment, or deposit, for our services only. They are not a bank account, do not earn interest, and can only be applied to fees for the Service.
Billing mode. Adding Credits for the first time switches the Organization's billing to prepaid credit. This switch is permanent, and the Organization cannot return to pay-per-order billing. We show this before the first purchase.
Insufficient balance. An order cannot be placed if the Credit balance is insufficient to cover its full amount, including taxes. We do not charge a saved payment method to cover the shortfall of an individual order, and a declined order does not trigger automatic reload.
Automatic reload. An Administrator may enable automatic reload, which authorizes us to charge a selected saved payment method for a chosen reload amount, of at least $10, whenever an order leaves the balance below a chosen threshold. These charges recur, up to 5 times in any 24-hour period, until automatic reload is turned off in the account settings or by contacting us. Each charge appears in the credit activity with a downloadable receipt. If a charge is declined, we email the Organization's Administrators, and after 3 declines in a row we turn automatic reload off. Disabling automatic reload does not affect charges already made.
Low balance alerts. When automatic reload is off, we email the Organization's Administrators when an order brings the balance to $20 or less. We send another alert only after the balance has gone back above $20 and dropped again.
Pricing tiers. Orders paid with Credits are charged at Credit prices, which are lower than the standard prices charged for card and guest orders. Credit+ prices are lower again. Each single purchase or automatic reload of Credits gives the Organization Credit+ for 60 days for every full $300 it contains, up to 300 days, starting when it is made: $300 gives 60 days, $650 gives 120 days, and $1,500 or more gives 300 days. A purchase under $300 gives no Credit+. Purchases do not add up: Credit+ ends on the latest end date earned by any one purchase, so a new purchase extends Credit+ only if its own period ends later. Spending, refunds and Credits we add free of charge do not earn Credit+. We email Administrators before Credit+ ends. The price tier is fixed when each order is placed. Current prices are shown on our pricing page. If we change these rules, Credit+ already earned keeps its end date.
Invoices. Orders paid with Credits are billed on one invoice per Organization per calendar month, issued on the first day of the following month (Pacific time). If an order on an issued invoice is cancelled, we issue a credit note. Orders paid by card receive a receipt for each order. Invoices and receipts are available in the dashboard.

11. Cancellations and Refunds

Because we start preparing your letter as soon as you submit your order, orders are final once submitted, except in the following circumstances:

Your order was paid with prepaid Credits and you cancel it through the dashboard while it is still in "Placed" status, as described in Section 5
We reject or cancel your order, as described in Sections 5 and 6
A technical error on our part prevents your letter from being processed
We make an error in printing or mailing your letter. In that case, we will reprint and mail it at no charge or refund the order, at your choice

Refunds for orders paid by card are issued to the original payment method within 15 days of our decision. Refunds for orders paid with prepaid Credits are issued to the Organization's Credit balance. To request a refund, email us at contact@online-post.ca with your order number.

We do not issue refunds for delivery delays, mail that is lost or damaged after it is handed to the postal service, undeliverable mail due to incorrect addresses provided by you, or any outcomes resulting from the recipient's response to your letter. For registered or tracked items, the postal provider's own claims process may apply. Refunds of unused Credits are described in Section 10.

If consumer protection law gives you a right to cancel, for example because we did not mail your letter within 30 days of the date we committed to, you can cancel by emailing us, and we will refund you within 15 days as the law requires. Nothing in this section limits your statutory rights.

12. Privacy and Data Protection

Your privacy is important to us. Your documents and personal data are processed by Online-Post.ca to fulfil your letter mailing requests and operate your account, and we use analytics only if you accept them. We collect and use your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

The file containing your letter is automatically and permanently deleted from our systems 30 days after it is uploaded. For account holders, this also means order documents can no longer be viewed or downloaded from the dashboard after that period. We keep order records, including recipient names and addresses, for the periods described in our Privacy Policy.

If you use the Service through an Organization, other Members of your Organization can see the orders placed through the account, including recipient information and order documents while they remain available. For more information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

13. Intellectual Property

Online-Post.ca, its logo, and all associated branding are trademarks of Davette. All content on our website, including templates, graphics, and text, is protected by copyright and other intellectual property laws.

You retain ownership of any original content you submit for mailing. By using our Service, you grant us a limited, non-exclusive license to print, process, and mail your content solely for the purpose of fulfilling your order.

We grant you a limited, non-exclusive, non-transferable, and revocable licence to use the Service for its intended purpose, in accordance with these Terms.

If you send us feedback or suggestions about the Service, we may use them freely, without any obligation to you.

14. Mandate and Appointment of Agent

By submitting an order, you (and, for Organization accounts, the Organization) appoint and mandate Davette (Online-Post.ca) as your agent for the sole purpose of printing, packaging, and tendering your correspondence to Canada Post or other designated carriers.

You remain the legal "sender" of the mail for all regulatory and legal purposes. Your name and address (or your Organization's) appear as the sender and return address on the correspondence. You retain sole responsibility and liability for the content of your letters, the choice of recipients, and all consequences of sending them, exactly as if you had printed and mailed them yourself. Our role is limited to that of a technical intermediary executing your mailing instructions, and nothing in the provision of the Service transfers any of that responsibility or liability to us.

15. Limitation of Liability

Quebec consumers: this section does not apply to you.

To the maximum extent permitted by applicable law, Davette (operating as Online-Post.ca), its owner, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to:

Errors in addresses or letter content provided by you
Delays in delivery by postal services or customs authorities
Lost, stolen, or undelivered mail
Any actions taken or not taken by the recipient of your letter
Any consequences arising from the use of our templates
Any errors or inaccuracies in template content
Orders placed, and charges incurred, by Members of your Organization or by anyone using your account or credentials
Automatic reload charges made in accordance with the settings configured on your account
Unavailability of order documents after the retention period described in Section 12
Temporary unavailability, errors, or interruptions of the website or account dashboard

In no event shall our total liability to you exceed the amount you paid for the specific order giving rise to the claim or, where the claim does not relate to a specific order, the total fees paid by you to us in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

You acknowledge that once a letter is handed to Canada Post or another carrier, it is out of our physical control. We are not responsible for the 'security of the mail' once it has been inducted into the postal system.

16. Indemnification

Quebec consumers: this section does not apply to you.

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Davette (operating as Online-Post.ca), its owner, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to the content of any letter sent through your account or your Organization's account, any order placed by a Member of your Organization, your violation of these Terms, or your violation of any rights of a third party.

17. Suspension and Termination

We may suspend or terminate your access to the Service, or to any account, at any time and without prior notice if we reasonably believe that you or your Organization have violated these Terms, that the account is being used fraudulently or unlawfully, that amounts owed to us remain unpaid, or that continued access would expose us or third parties to legal risk. Where reasonable, we will notify you of the suspension or termination and its reason.

Upon termination, pending orders that have not entered processing may be cancelled and refunded in accordance with Section 11, and any remaining prepaid Credit balance is handled as described in Section 10. Sections of these Terms that by their nature should survive termination, including Sections 4, 10 (as to refunds of unused Credits), 13, 14, 15, 16, and 19, survive termination.

You may stop using the Service at any time. An Administrator may close the Organization's account at any time by contacting us. Unused Credits are not refunded when you close the account, except in the cases described in Section 10, so we confirm the balance with you before closing it. Closing an account does not cancel orders already submitted.

18. Disclaimer of Warranties

Quebec consumers: the exclusion of warranties in this section does not apply to you. You keep the legal warranties provided by Quebec's Consumer Protection Act.

We will provide the Service with reasonable care and skill. Otherwise, to the extent permitted by law, the Service is provided "as is" and "as available" without any other warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee any specific delivery times or outcomes resulting from the use of our Service or templates. Beta and early access features are provided without any warranty and may be modified or withdrawn at any time.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. If you are a consumer, you also keep the protection of the mandatory consumer protection laws of your province or territory of residence.

If you are a business customer, any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the courts of British Columbia, and you consent to the jurisdiction of those courts. If you are a consumer, you may also bring proceedings in the courts of your province or territory of residence. Claims of up to $5,000 may also be brought before the British Columbia Civil Resolution Tribunal, where it has jurisdiction.

Before starting any proceeding, please contact us at contact@online-post.ca so that we can try to resolve the issue.

20. Changes to Terms

We may change these Terms to reflect changes to the Service, its features and options, our prices and fees, our billing and payment methods, legal requirements, or our business. We will post the updated Terms on our website with a new "Last Updated" date.

If a change is material, we will email the Administrators of Organization accounts at least 30 days before it takes effect, with the new or changed terms and the date they take effect. If you do not agree, you can close your account at no cost, before the change takes effect or within 30 days after, and we will refund any unused Credit balance. If you continue to use the Service after the change takes effect, the updated Terms apply to you.

Changes never apply to orders already submitted. For guest orders, the Terms in effect when you place an order apply to that order.

21. Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

22. Entire Agreement

These Terms, together with our Privacy Policy and any billing authorizations you accept within the Service (such as card-on-file, credit top-up, and automatic reload authorizations), constitute the entire agreement between you and Davette (operating as Online-Post.ca) regarding your use of the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

23. General

Electronic communications. You agree that we may send notices, order confirmations, receipts, and invoices by email, or make them available in the dashboard, and that these meet any legal requirement for written communication. The confirmation email we send for each order serves as your copy of your agreement for that order.
Third-party services. The Service relies on third-party services, such as Stripe for payments, Clerk for sign-in, and Canada Post and other postal services for delivery. Their own terms may apply to your use of those services.
Events beyond our control. We are not responsible for failures or delays caused by events beyond our reasonable control, such as postal service disruptions, labour disputes, natural disasters, or outages of third-party services. If such an event affects your order, you keep the cancellation and refund rights described in Section 11.
Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours as part of a merger, acquisition, or sale of our business, and we will notify you if we do.
No waiver. If we do not enforce a provision of these Terms, we do not waive our right to enforce it later.

24. Contact Information

If you have any questions about these Terms of Service, please contact us:

By email: contact@online-post.ca
By mail: Davette (Online-Post.ca), 905-828 Howe St, Vancouver, BC, V6Z 2X2
By phone: +1 604 848 7354
Through our Help Center on the website