We understand that it can be frustrating when an order is canceled. At Online Post, our primary goal is to provide a safe, reliable, and secure platform for all our users. To achieve this, every order is subject to a review process. In some instances, an order may not meet the necessary criteria for processing and will be canceled. If your order is canceled, you will be automatically refunded to your original payment method.
For the security and privacy of our platform and all our users, we do not disclose the specific reason for an individual order cancellation. This is a strict policy to protect the integrity of our review process.
However, to provide more clarity, here are some of the general reasons why an order might be canceled.
Common reasons for order cancellation
This is not an exhaustive list, and all orders are reviewed on a case-by-case basis to ensure they comply with our policies and those of our postal partners.
1. Content of the Document Our team reviews documents to ensure they adhere to our Terms of Service. An order may be canceled if the document contains prohibited content, such as:
Threats, harassment, or hate speech.
Scams, fraudulent materials, or deceptive content.
Content related to illegal activities.
The file is corrupted, password-protected, or cannot be printed correctly.
2. Payment Verification Issues To protect against fraud, all payments go through a verification process. A cancellation may occur if our automated system or payment processor flags a transaction as high-risk. This can sometimes happen due to inconsistencies in billing information or other security filters.
3. Sender Information Issues For legal and operational reasons, we require valid and verifiable sender information. An order may be canceled if the sender's details are missing, incomplete, or appear to be falsified. We do not permit anonymous sending of mail through our platform.
4. Postal Service Restrictions We rely on national postal providers to deliver your mail. They have their own set of rules and limitations. An order will be canceled if the postal provider cannot or will not accept the item. This could be due to:
An invalid or undeliverable recipient address.
The address being a type that cannot receive the selected class of mail (e.g., some P.O. Boxes).
Restrictions related to the recipient's location (e.g., correctional facilities, certain government agencies).
What to do if your order was canceled
Check for your refund: A full refund is automatically processed. It may take 5-10 business days to appear on your statement, depending on your bank.
Review our policies: Before placing a new order, we recommend reviewing our Terms of Service to ensure your mail complies with our guidelines.
Check your information: Ensure that all sender details, recipient addresses, and payment information are accurate and complete.
We appreciate your understanding and cooperation in helping us maintain a secure service.